General Rental Information
The renter and the driver have to be in possession of a valid driving license.
Driving license printed with non Roman Alphabet (Arabic, Japanese, Cyrillic etc) must be complemented by an International driving license.
Please show a valid ID card or passport at time of pick up!
Conditions of Payment
We accept all credit cards from internationally recognised credit card companies - such as Visa, Mastercard, American Express and others.
We do not accept any prepaid cards or debit cards (Visa Electron).
Cash and check deposits are not accepted.
Please note, that payments with credit card may require the PIN of the credit card.
An advance charge approval is obtained for the chosen means of payment as a security. The exact deposit is dependent on the selected insurance option.
Protection Options Spreadsheet
General Protection Conditions
Third Party Insurance (TI)
TI is already included in the rates. Protection coverage for the vehicle includes Third Party Liability with a maximum cover of 500,000.00 DOP for personal injuries (per person) and material damages. Maximum cover for personal injuries is DOP 1Mill. per insured event.
Collision Damage Waiver (CDW)
CDW is already included in the rates. Collision Damage Waiver (CDW) removes the drivers responsibility to a part of the vehicle in case of damage.
CDW does not cover damage of tires, wheels and glasses.
The protection provided by some credit card companies is not sufficient.
With the CDW the customer is only responsible for the limited amount which is noted in the spreadsheet.
Top Cover (TC)
The renter can choose Top Cover CDW to reduce the Non-Waiverable Responsibility.
CDW does not cover damage of tires/wheels and glasses.
If Top Cover CDW is accepted, the customer is only responsible for the limited amount which is noted in the spreadsheet.
Super Top Cover (STC)
The renter can choose Super Top Cover CDW to reduce/eliminate the Non-Waiverable Responsibility.
If Super Top Cover CDW is accepted, the customer is only responsible for the limited amount which is noted in the spreadsheet.
Theft Protection (TP)
Theft Protection removes the drivers responsibility to a part of the vehicle in case of theft.
If TP is not accepted the customer will be held liable for the full value of the car.
If TP is accepted, the customer is only responsible for the limited amount which is noted in the spreadsheet.
Tire and Windscreen Coverage (TW)
Tire and Windscreen Coverage provides cover against the consequences of damages on tires, windscreen, side windows back window, rims, taillights, halogens, headlights, reflectors and rear view mirrors.
If TW is not accepted the customer will be held liable for the full value of damages on tires, windscreen, side windows, back window, rims, taillights, halogens, headlights, reflectors and rear view mirrors.
If TW is accepted, customer is only responsible for the following amount: 0 $USD
In Dominican Republic, the following rules apply for the minimum age and possession of a driver's license: 21 years / 1 year.
Booking and cancellation
A booking can be changed up to 24 hours before the start of the rental without any charges (on availability).
A booking can be cancelled up to 24 hours before the rental begins. In the event of cancellation, the payment in advance already made towards the rental shall be paid back subject to a cancellation charge, which will be withheld and shall be in the amount of the rental charge (including any extras and charges) for a maximum of 3 rental days.
In the event that the booked vehicle is not collected or not collected at the agreed time the rental charge already paid shall be withheld in full.
Delivery and collection
Free delivery / collection is available in our car rental office (Punta Cana) during opening hours (8 AM - 9 PM). Out of hours Drop-Off is available.
The customer can request a shuttle from the hotel / airport PUJ with following rates:
Additional Driver: $USD 9 per pay.
Prepaid fuel rates depends on vehicle type:
Accessories are bookable without obligation and subject to availability.
All vehilces are supplied with a full tank of fuel and should be refilled prior to return to Gooddog Rentacar, otherwise our current refuelling charges will apply.
Alternatively, you may purchase a tankful of fuel at the time of rental at a price that is competitive with local fuel stations and return the tank empty. No refunds will be given for unused fuel.
In case the car require a special cleaning procedure (i.e. animal hair, sand etc) after returning, a charge of 50 USD will apply.
Gooddog cars are non-smoking cars. If a car needs additional cleaning/smell-removal caused by smoking, a fee of 50 USD will be added to the invoice.
30 min: free of charge, 1-4 hours: 25 USD, 4 hours and more: full day rental rate
Lost or damage fee for accessories
Child safety seat: 120 USD, GPS Navigator: 150 USD, Wifi Router: USD 100.